Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at official.withvela@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at official.withvela@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at official.withvela@gmail.com.

Final Sale – Return & Refund Policy (Worldwide)

All Sales Are Final

All sales are final. We do not accept returns or offer refunds for reasons including, but not limited to, sizing, fit, color variation, personal preference, or change of mind.

Please carefully review product descriptions, sizing information, and images before placing your order.

Limited Exceptions – Damaged or Incorrect Items Only

Refunds or replacements are only offered if:

  • The item arrives damaged

  • The item is defective

  • The wrong item was received

To be eligible, you must contact us within 48 hours of delivery at official.withvela@gmail.com and provide:

  • Your order number

  • Clear photos or videos showing the issue

Requests submitted after 48 hours will not be eligible for review.

Condition Requirement

If approved, the item must be:

  • Unused

  • Unworn

  • Unwashed

  • In original packaging with tags attached

Items showing signs of use will not qualify for a refund or replacement.

No Physical Returns Accepted

We do not accept physical returns.
Approved issues will be resolved through a replacement or refund, at our discretion.

Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

  • Beauty or personal care items

  • Items damaged due to misuse, normal wear and tear, or improper care

Refund Processing

If approved, refunds will be issued to the original payment method within 7–10 business days after approval. Processing times may vary depending on your payment provider or financial institution.

International Orders

Customers are responsible for understanding local customs regulations, import duties, and taxes. These charges are non-refundable and not covered by us.

Policy Agreement

By placing an order on our website, you acknowledge and agree to this Final Sale Return & Refund Policy.